Frequently Asked Questions
How does Farmbox Carolina’s service work?
Farmbox Carolina brings a delightful mix of fresh, locally sourced produce and local artisan grocery products right to your doorstep. We collaborate with Carolina farms and specialty artisans to support our communities and offer a wider variety of produce for our members. Choose a produce box type, size, and delivery frequency that suits your lifestyle and preferences. Modify your service as needed, and enjoy the option to edit or customize your box online. Add artisan farm products to your produce deliveries at your discretion.
What should I do if my order is late or missing?
We strive to deliver every Farmbox on the promised day, but sometimes delays occur. Our current delivery window is between 7:30 AM and 7:30 PM. You will receive a text with an ETA at the beginning of the route followed by a delivery confirmation text once the box has been delivered. If your delivery hasn't arrived within this timeframe, contact us at email@example.com for assistance.
What should I do with my packaging once my order arrives?
Help us recycle or reuse your packaging by leaving boxes, thermal sleeves, and ice packs outside your door during your next delivery. We'll gladly take them back.
How do I customize my order?
Log into your account and access the My Account tab to make changes or additions to your order. Keep in mind that all modifications must be completed between Friday at 5:00 PM and Sunday at 5:00 PM for the upcoming week's delivery. We cannot postpone or cancel orders after the cut-off time has passed.
Do I need to be home when my order is delivered?
No need to be home! You'll receive an automatic text message when our driver arrives and places your delivery near your door. For your convenience, you can leave a cooler by your door, and we'll put your order inside. If your order includes eggs, we recommend using a cooler with an ice pack to keep them fresh until you can bring them inside.
Do you deliver in my area?
To find out if we deliver to your area, visit our Home page and enter your zip code. If you're in the Carolinas, chances are good that we'll be able to deliver to you. We're working on expanding our delivery area, so let us know where you're located, and we'll notify you when we're coming to your neighborhood.
Why do you carry some non-local food?
While local food is our main focus, we understand that some household staples are not available locally. To provide a more comprehensive grocery experience and support local food systems, we supplement our local selection with carefully chosen products from a wider radius (because sometimes you just want a banana).
How do I remove recurring items or subscriptions?
To remove recurring items and subscriptions, contact our Customer Service department at firstname.lastname@example.org or log in and go to My Account > Account Settings > Cancel Account. As long as this is done by the cut-off time for your order, it will remove the item from all upcoming orders. Changes made after the cut-off time will take effect with the following week's order.
What makes shopping with FarmBox better than the supermarket or other delivery companies?
FarmBox offers fresher, higher quality food than traditional grocery stores or other delivery companies because we don't keep inventory and only order what's needed for that week's deliveries. By working directly with local suppliers and food makers, we ensure you receive the freshest groceries possible. Plus, our online shopping experience makes it easy to find what you want and discover new products.
When and how often will my groceries arrive? Can I skip?
Your delivery day is determined by your zip code for efficient delivery and reduced emissions. Choose between weekly or biweekly deliveries, and feel free to skip a delivery if needed. To skip, log in to your account, go to your Upcoming Deliveries page, and select the 'Skip Delivery' link next to the desired delivery.
Do you offer a referral reward?
Yes! Earn a $10 credit for each friend you refer to Farmbox Carolina, and your friend will also receive a $10 credit. Simply have your friend enter your full name or email address during sign-up, and start earning rewards with no limit.
How is FarmBox different from a CSA?
FarmBox offers more variety, flexibility, and convenience than a typical Community Supported Agriculture (CSA) program. With multiple farm sources, we provide a broader selection of produce throughout the season. Unlike a CSA, there's no upfront payment for the season, and you can skip or modify your delivery schedule as needed. Plus, we deliver straight to your door!
How do you deliver such fresh food?
By working directly with local suppliers and food makers, we receive their products faster than traditional grocery stores or delivery companies, ensuring you receive the freshest, most delicious food possible.
What if I don't like or am allergic to certain items?
You can exclude specific produce items from your deliveries by adding them to your Never Send List. We will automatically provide an alternate item when necessary. Additionally, you can customize your box contents to fit your preferences.
What happens if I don't log in and customize my box?
Customizing your box is optional. If you don't customize, we'll select a well-rounded mix of the season's best organic produce based on your box type, size, and delivery frequency. To avoid receiving certain produce items, add them to your Never Send List, and we'll create your box without them.
Can I lower the price of my delivery when customizing?
When customizing your box, you cannot reduce your box size or remove items to lower the price of your delivery. Your delivery cost cannot fall below your subscription-service price (the price of your box without customization).
Why can't I pick my delivery day and time?
We deliver to specific areas on certain days to minimize environmental impact and optimize routes, ensuring your produce arrives in peak condition.
I'm moving, what should I do?
If you're moving within our delivery area, update your Delivery Information and saved addresses in your online account. If you're moving outside our delivery area, contact us immediately to coordinate the cancellation of affected deliveries and services. Note that you are responsible for canceling your account or updating your delivery address if you move. You are financially responsible for any farm boxes delivered to an old or incorrect address.
Can I place my service on hold?
Yes, you can pause your service for up to 3 consecutive months by adjusting your Next Delivery date in the Manage Services panel. Keep track of this date, as your service will resume then. If you need to skip individual deliveries, use the calendar view to skip by date. To completely cancel your service, follow the instructions in your account settings.
How can I pay for my FarmBox order?
We accept all major credit cards for payment. To manage your payment information, log in to your account and navigate to the Account Settings section. All transactions are secure and encrypted to ensure the protection of your personal information.
Can I give a FarmBox as a gift?
Yes! FarmBox makes a fantastic gift for friends, family, or coworkers. You can choose a one-time delivery or a recurring subscription as a thoughtful and healthy present. To arrange a gift, simply reach out to our Customer Service team at email@example.com, and they'll assist you in setting up the perfect gift.
What if I have an issue with the quality of an item in my delivery?
We strive to provide the highest quality produce and products. If you ever receive an item that doesn't meet your expectations, please contact our Customer Service team at firstname.lastname@example.org within 48 hours of your delivery, and we'll work with you to make it right.
How do I cancel my FarmBox subscription?
We're sorry to see you go, but if you need to cancel your FarmBox subscription, log in to your account, go to Account Settings, and select Cancel Account. Please ensure you cancel before the cut-off time for your next delivery to avoid receiving additional orders. If you have any issues or need assistance, contact our Customer Service team at email@example.com.
How do I get in touch with FarmBox Carolina?
Our Customer Service team is here to help with any questions, concerns, or feedback you may have. You can reach us by email at firstname.lastname@example.org. We strive to respond to all inquiries promptly and provide the best possible support to our customers.
Can I request specific items or produce that are not currently available?
While we cannot guarantee the availability of specific items, we always appreciate customer suggestions and feedback. If there is a particular item or produce you'd like to see in your FarmBox, feel free to contact our Customer Service team at email@example.com, and we will do our best to source it from our local partners.
Are there any membership fees or hidden costs?
There are no membership fees or hidden costs associated with FarmBox Carolina. You only pay for the deliveries you receive, based on the box type, size, and frequency you choose. Any changes or customizations to your box will be reflected in the price at checkout. We believe in providing transparent pricing for all our customers.
Is there a minimum order requirement?
There is no minimum order requirement for FarmBox Carolina. You can choose the box type, size, and delivery frequency that best fits your needs and preferences. You have the flexibility to skip, pause, or cancel your service at any time without incurring any penalties.
How do I update my account information?
To update your account information, log in to your FarmBox Carolina account and navigate to the Account Settings section. Here, you can update your personal information, delivery address, payment information, and preferences. If you need assistance or have any questions, contact our Customer Service team at firstname.lastname@example.org.
How do I add artisan grocery items to my delivery?
You can add artisan farm products to your delivery by logging into your FarmBox Carolina account and customizing your box. Browse our selection of handcrafted products from local artisans and add your desired items to your box. These additions will be included in your upcoming delivery based on your chosen schedule.
Can I order just artisan farm products without a produce box?
At this time, we require a produce box subscription to order artisan farm products. However, you can customize your produce box to best suit your preferences and add any artisan farm products you'd like to receive along with your box.
Are the artisan farm products and other non-produce items also locally sourced?
We prioritize working with local artisans and small businesses whenever possible to support our communities and provide a wide variety of high-quality products. Few non-local items may be included in our offerings to ensure convenience and variety for our customers. We carefully select all our products based on quality and sustainability.
Can I set preferences for the types of artisan farm products I receive?
While we don't currently offer a specific preference setting for artisan farm products, you can customize your box to include the specific items you'd like to receive. Browse our selection of handcrafted products and add the ones that appeal to you.
How does FarmBox Carolina support local farmers and communities?
FarmBox Carolina is committed to supporting local farmers, artisans, and communities by sourcing the majority of our produce and products from within a 100 mile radius. By partnering with local suppliers and producers, we help sustain their businesses, strengthen the local economy, and provide our customers with fresh, high-quality produce and handcrafted products.
Can I visit the farms and artisans that FarmBox Carolina partners with?
Many of our farm partners offer farm tours or have farm stands where you can visit and learn more about their operations. We encourage you to contact the farms directly to inquire about their visiting policies and hours. As for our artisan partners, you can often find their products at local farmers' markets and specialty stores.
How does FarmBox Carolina choose which produce to include in each box?
Our team carefully selects the produce for each box based on seasonal availability, quality, and variety. We work closely with our local partners to ensure we provide the freshest, most delicious produce possible. When customizing your box, you can view the planned items for each delivery and make adjustments according to your preferences.
Are there any dietary restrictions or allergen concerns with FarmBox Carolina products?
While we strive to offer a wide variety of produce and products to accommodate various dietary preferences, we cannot guarantee that all items will be suitable for specific dietary restrictions or allergen concerns. If you have specific dietary requirements or allergies, please review the product information carefully and customize your box accordingly. If you have any concerns, don't hesitate to reach out to our Customer Service team at email@example.com.
Can I change my delivery address for just one delivery?
Yes, you can change your delivery address for a single delivery. To do so, log in to your account, navigate to the Upcoming Deliveries page, and select the specific delivery you'd like to change the address for. Edit the delivery address and save your changes. Please note that any changes to your delivery address must be made before the cut-off time for your order.
Are there any opportunities to get involved with FarmBox Carolina or partner farms?
We appreciate your enthusiasm for supporting local agriculture! We recommend checking with our partner farms directly to inquire about volunteer opportunities, farm tours, or special events. FarmBox Carolina occasionally hosts events and promotions, so keep an eye on our website and social media channels for updates and announcements.